Course Details

ACA's Ethical and Professional Collections interactive eLearning provides a cost-effective way to learn at your own pace. Take it all at once or in short modules. Your progress is automatically saved. You will receive a Certificate of Completion at the end of the course.

How Do eLearning Course Work?
An eLearning course is a self-paced training tool individuals can access through My ACA and a portal on ACA's website. Each purchased eLearning course provides unlimited access for one individual for a period of 60 days--after which access expires, and the course must be purchased again or if you have Training Zone put back into My Items to gain access.

Important Note:
After you purchase this course, please contact Member Services to let us know who this course should be assigned. The product expires in 60 days.

Course Description:
Whereas compliance is something you and your company may do, ethics is an internal dynamic or philosophy that can guide us on our professional journey. This eLearning will review fundamental principles of business ethics and apply them to the collection industry. Discover and share opportunities to articulate the ACA Code of Conduct in your company mission, values, and compliance program in order to foster an ethical culture across your entire organization.

This eLearning will prepare you to:

• Define ethics, values, and what it means to be a professional collector.
• Describe how agency values play a role in establishing ethical and professional business practices.
• Recognize the importance of consistent owner and management behavior with agency values.
• Interpret how ethical and professional behaviors drive agency productivity.
• Explain ACA’s Code of Conduct and the role the compliance and operations areas play to enforce ethical practices within your agency.
• Describe different ethical approaches to common scenarios in the debt collection industry.
• Develop internal compliance procedures for your agency.

Professional Development Units
This course will take approximately 1.5 hours to complete, earning you 1.5 PDUs.

*Please note, credit will be provided ONLY to individuals who have registered to attend this seminar. Anyone sitting in with a paid participant is not eligible to receive credit.